General terms and conditions of sale

Preamble

These General Terms and Conditions of Sale, the Privacy Policy and the Legal Notice of the Site are made available to consumers on the Seller’s Site, where they can be consulted directly. The Privacy Policy (here) and the Legal Notice (here) form an integral part of these General Terms and Conditions of Sale. The purchase of a Product on the Seller’s site implies that the Buyer is aware of and accepts without reservation these General Terms and Conditions of Sale in force on the day of the order, which are stored and reproduced by the Seller. Each Buyer undertakes to respect the purpose of the Site and not to use it in a way intended to divert it from its purpose of selling Products online. The Seller reserves the right to amend its General Terms and Conditions of Sale at any time. In the event of amendment, the applicable General Terms and Conditions of Sale are those in force on the date of the Buyer’s order, a dated copy of which may be provided to the Buyer on request. The fact that the Seller does not claim the application of any clause of the General Terms and Conditions of Sale, or acquiesces to its non-performance, whether permanently or temporarily, shall not be interpreted as a waiver by the Seller of the rights arising for it from said clause. These General Terms and Conditions of Sale were updated on 27 October 2026. This edition cancels and replaces all previous versions.

Article 1. Information about ENTOMA

ENTOMA, a simplified joint-stock company (société par actions simplifiée) with a share capital of 22,812.62 euros, whose registered office is located at 61 avenue de Saxe, 75007 Paris, France, registered with the Paris Trade and Companies Register under number RCS 788416709 (hereinafter “ENTOMA”).

  • VAT number : FR05788416709
  • Telephone number : +33 1 76 54 61 35
  • Email address : coucou@jiminis.com
  • Publication director : Clément Scellier

Website hosting: 772424.com Profileo SAS Chemin du Petit Cabri – Le Tholonet

13100 AIX-EN-PROVENCE, France

Article 2. Purpose and scope

2.1 These general terms and conditions of sale (hereinafter the “General Terms and Conditions of Sale”) set out the rights and obligations of ENTOMA and its customers, natural persons acting in a private capacity, regarding the sale of food products made from whole insects (hereinafter the “Products”) through the website accessible at the following URL: www.jiminis.com (hereinafter the “Site”).

2.2 These General Terms and Conditions of Sale apply exclusively to the sale of Products to Customers. They do not apply to sales for professional purposes.

2.3 By placing an order on the Site and ticking the box “I accept the General Terms and Conditions of Sale”, the Buyer fully accepts these General Terms and Conditions of Sale. This document constitutes proof of the transactions carried out between the Buyer and ENTOMA.

2.4 The fact that ENTOMA does not, at any given time, invoke any of the provisions of these General Terms and Conditions of Sale shall not be interpreted as a waiver of the right to invoke any of said provisions at a later date.

2.5 ENTOMA reserves the right to amend its General Terms and Conditions of Sale at any time. The applicable terms will be those in force at the time of the order. Any amendment will be notified to the Buyer, who must accept it for new orders.

Article 3. Orders

An order is any purchase order relating to one or more Products listed on the Site.

  • Selection of Products : The characteristics of each Product are available on the Site. The Buyer selects the desired Products by clicking on “Add to cart”.
  • Cart validation : After making a selection, the Buyer can view the summary by clicking on “View my cart”.
  • Ordering process : The Buyer enters the delivery address so that delivery costs can be calculated, then proceeds to payment. The available payment methods are detailed in Article 5.
  • Modification : At any time before final validation, the Buyer may modify the order and return to the previous steps.
  • Confirmation : Before finalising payment, the Buyer checks the order. By clicking on the confirmation button, the Buyer undertakes to pay the amount indicated.
  • Confirmation email : Once the order has been validated, ENTOMA sends a confirmation email setting out all the terms of the order. The Buyer can also download the invoice and these General Terms and Conditions of Sale.

Article 4. Prices

Product prices are shown in euros including all taxes (VAT included) and are calculated at the time of purchase.

  • Pricing : The prices displayed exclude delivery costs, which are added when the order is validated.
  • Price changes : ENTOMA reserves the right to change its prices at any time, but Products will be invoiced on the basis of the prices in force when the order is validated.

Article 5. Payment

Orders are paid for at the time of ordering. The payment methods offered depend on the country of delivery.

Delivery in France:

  • Bank card (CB, Visa, Mastercard) via Payplug
  • Apple Pay
  • PayPal
  • Klarna
  • Wero
  • Bank transfer
  • Cheque, duly made out to the payee indicated when this payment method is selected

Delivery outside France: the payment methods above, as well as Bancontact, Satispay, iDEAL and MyBank.

Online payments are processed by secure payment service providers. The general terms and conditions of the chosen provider apply as soon as the Buyer is redirected to its payment interface. For payment by cheque or bank transfer, the order is shipped once payment has been received. Payment for Products purchased on the Site is required before shipment.

Article 6. Delivery

6.1 Place of delivery

Products are delivered to the address given by the Buyer during the purchasing process. Delivery is available to the countries offered during the ordering process, which are listed together with their zones on the page Delivery, prices and return conditions : in particular mainland France and Corsica, several European Union countries, the United Kingdom, Switzerland, Norway, Iceland, the United States and Canada. For deliveries outside the European Union, customs duties, import taxes or customs clearance fees may be charged by the country of destination; they are payable by the Buyer.

6.2 Delivery time

In accordance with Articles L216-1 et seq. of the French Consumer Code, ENTOMA will deliver the Products on the date or within the time limit indicated during the purchasing process, unless otherwise agreed by the parties.

  • Maximum time limit : If no date is indicated, delivery will take place no later than thirty (30) days after the order.
  • Late delivery : If the time limit is exceeded, the Buyer may ask ENTOMA to deliver within a reasonable additional period. If this period is not respected, the Buyer may cancel the order by registered letter with acknowledgement of receipt or by email to coucou@jiminis.com.

6.3 Delivery costs

ENTOMA undertakes to ship the Products within the time limits announced during the ordering process.

The delivery times indicated at the time of purchase, including those for express delivery options, are given for information purposes only. They reflect the times usually observed with our partner carriers and may vary due to logistical constraints or external events beyond ENTOMA’s control (bad weather, strikes, peak periods for carriers, etc.).

In accordance with Articles L216-1 et seq. of the French Consumer Code, if no date or time limit is announced at the time of ordering, delivery will take place no later than thirty (30) days from validation of the order.

If the indicative delivery time is exceeded, the Buyer may ask ENTOMA to make the delivery within a reasonable additional period. If ENTOMA does not meet this new deadline, the Buyer may cancel the order by registered letter with acknowledgement of receipt or by email to coucou@jiminis.com, in accordance with the legislation in force.

ENTOMA remains responsible for the proper performance of the order until the Products are handed over to the Buyer. However, ENTOMA cannot be held responsible for a delay attributable solely to the carrier where shipment was made within the agreed time limits. In this case, ENTOMA undertakes to assist the Buyer in any steps to obtain tracking, compensation or recourse from the carrier.

6.4 Receipt of Products

Upon receipt, the Buyer must check the condition of the parcels.

  • Anomalies : Any anomaly (missing or damaged product) must be reported to ENTOMA within three (3) days of delivery.

Transport risk : The transport risk is borne by ENTOMA, unless the Customer has designated a carrier other than the one offered.

6.5 Address error or absence at the time of delivery

ENTOMA cannot be held responsible if it is impossible to deliver the Products due to an error or omission in the information provided by the Buyer. In the event of a return due to an incomplete or incorrect address, ENTOMA may offer a new shipment, subject to payment by the Buyer of the reshipping costs.

Article 7. Right of withdrawal

In accordance with Article L221-18 of the French Consumer Code, the Buyer has fourteen (14) days from receipt of the Products to exercise the right of withdrawal, without having to give reasons or pay penalties.

7.1 Exercising the right of withdrawal

The Buyer must inform ENTOMA of the decision to withdraw before the above-mentioned period expires, either by using the withdrawal form available on the Site, or by sending an unambiguous statement by email to coucou@jiminis.com or by registered letter with acknowledgement of receipt.

7.2 Return of Products

Products must be returned in perfect condition, in their original packaging, complete, together with a copy of the invoice, no later than fourteen (14) days after the decision to withdraw has been communicated.

7.3 Return costs

In accordance with Article L221-23 of the French Consumer Code, the direct costs of returning the Products are borne by the Buyer, unless ENTOMA expressly agrees to bear them.

In the event of an automatic return of a parcel that was not collected from a pick-up point or was refused upon delivery, the costs actually incurred for the return will be deducted from the amount refunded.

7.4 Unclaimed parcel without a withdrawal request

If the Customer does not expressly exercise the right of withdrawal within the legal time limits (Article L221-21 of the French Consumer Code), no refund will be made, even in the event of an automatic return of an uncollected parcel. However, as a commercial gesture, ENTOMA may offer to resend the parcel to the Customer, subject to prior payment of a fixed fee of €5 including VAT for logistics handling.

7.5 Refund

In accordance with Article L221-24 of the French Consumer Code, ENTOMA will refund all sums paid, including standard delivery costs (i.e. the least expensive offered), within a maximum of fourteen (14) days from receipt of the withdrawal request or, where applicable, from receipt of the returned Products.

7.6 Exceptions

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply in particular to:

  • Products liable to deteriorate or expire rapidly;
  • Products unsealed by the Customer after delivery which cannot be returned for reasons of hygiene or health protection.

Article 8. Warranties

8.1 Legal warranty of conformity

In accordance with Articles L217-4 et seq. of the French Consumer Code, the Products benefit from the legal warranty of conformity for two (2) years from delivery of the goods.

  • Implementation : In the event of a lack of conformity, the Buyer may choose between repair or replacement of the Product, subject to the cost conditions provided for in Article L217-9 of the French Consumer Code.

8.2 Warranty against hidden defects

In accordance with Articles 1641 et seq. of the French Civil Code, the Buyer benefits from the warranty against hidden defects for two (2) years from discovery of the defect.

Implementation : The Buyer may choose between cancellation of the sale or a reduction in price in accordance with Article 1644 of the French Civil Code.

Article 9. Personal data

The Buyer’s personal data is processed in accordance with ENTOMA’s Privacy Policy available on the Site. Buyer’s rights : The Buyer has the right to access, rectify, delete and object to the processing of their personal data.

Article 10. Intellectual property

All elements of the Site (texts, images, logos, software, etc.) are the exclusive property of ENTOMA. Any total or partial reproduction is strictly prohibited without prior authorisation.

Article 11. Liability

ENTOMA cannot be held liable for damage resulting from misuse of the Products or from non-performance of the contract due to an unforeseeable and insurmountable act of a third party or to a case of force majeure.

Article 12. Force majeure

ENTOMA cannot be held liable in the event of force majeure as defined by French case law, in particular in the event of strikes, bad weather, pandemics, etc.

Article 13. Mediation and dispute resolution

In the event of a dispute, the Buyer must first contact ENTOMA’s customer service at coucou@jiminis.com or by telephone on +33 1 76 54 61 35.

The Buyer must first attempt to resolve the dispute directly with ENTOMA within 30 days of the written complaint. Failing agreement, the Buyer may refer the matter to the mediator mentioned below:

MEDIATION – VIVONS MIEUX ENSEMBLE
465 avenue de la Libération
54000 NANCY, France
Email: mediation@vivons-mieux-ensemble.fr

Article 14. Governing law and jurisdiction

These General Terms and Conditions of Sale are governed by French law, without prejudice to the more protective mandatory provisions of the law of the consumer’s country of habitual residence. In the event of a dispute, and failing an amicable settlement, the Buyer may refer the matter to the competent court in accordance with the applicable legal rules, in particular the court of their place of residence.

Article 15. Severability

If any of the clauses of these General Terms and Conditions of Sale is found to be null and void under an applicable rule of law or a final court decision, it shall be deemed unwritten, without affecting the validity of these General Terms and Conditions of Sale as a whole or of their other provisions.