Delivery, prices and return conditions
JIMINI’S uses Colissimo and Mondial Relay to ship its orders in France and Europe.
Use of delivery services:
The delivery services available may vary depending on your location and the desired delivery address. Jimini’s reserves the right to suspend or remove one or more carriers without prior notice.
Preparation, shipping and delivery times
JIMINI’S undertakes to ship your order within 24 hours of its validation, Monday to Friday, or the same day for orders placed before 12:00 noon. Once your order has been shipped, you will receive a parcel tracking number, available directly from your account and sent to you by email.
The delivery times announced by the carrier Colissimo are 48 to 72 hours for France (2 to 3 working days) and 2 to 5 working days for international deliveries. Jimini’s cannot be held responsible for any delay in the delivery of your parcel caused by the Colissimo service.
The delivery times announced by the carrier Mondial Relay are 3 to 5 working days for France and 2 to 7 working days for international deliveries. Jimini’s cannot be held responsible for any delay in the delivery of your parcel caused by the Mondial Relay service.
Shipping your parcel
Parcels are shipped the same day for orders validated before 12:00 noon and the next day for orders validated after 12:00 noon. If your order contains a product that is unavailable or out of stock, we undertake to contact you as soon as possible to offer you a replacement product or a refund for the unavailable product.
Shipping costs include packaging, handling and postage. They may include a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. We cannot combine two separate orders, and you will have to pay the shipping costs for each of them. Particular care is taken when packing parcels containing fragile products.
If you are absent when your parcel is delivered to your home, a delivery notice will be left and you will have to collect your parcel from your usual post office. It will be kept there for about ten days before being returned to the sender. If you have exercised your right of withdrawal within the legal time limit, your order will be refunded, minus the costs actually incurred for the return of the parcel. Otherwise, no refund will be made; however, we may offer to resend the parcel for a flat fee of €5 including VAT.
Shipping and return costs
Shipping costs include:
- Order preparation (handling and labour)
- Consumables (box, tape, label, padding material, etc.)
- Postage
- Drop-off with the carrier
Return costs are not included in the shipping costs and are payable by the customer. Jimini’s reserves the right to pay the return costs as a commercial gesture in certain cases, at the discretion of our customer service, or in the event of an order error or quality problem.
Shipping zones:
The shipping costs applied depend on the geographical zone of the delivery address of your order and on the amount of your order. Geographical zones are determined by the carriers and cannot be disputed.
The geographical zones are as follows:
- France: mainland France and Corsica
- OM1: not currently served
- OM2: not currently served
- Zone 1: Luxembourg, Netherlands, Germany, Belgium*
- Zone 2: Italy, Spain, Portugal, Austria, Ireland, United Kingdom*
- Zone 3: Poland, Hungary, Czech Republic, Denmark, Sweden, Switzerland*
- Zone 4: Norway, Finland, Greece, Iceland*
- Zone 5: United States, Canada*
- *Exclusion: islands and localities with specific rates
My country is not on the list, what should I do? Contact us, we will find a solution!
Delivery costs:
The delivery costs below may be changed at any time without prior notice.
Carrier Colissimo Home delivery with signature:
The carrier delivers your parcel to your home against signature and presentation of an identity document.
| Zone | Order up to €30 | Order from €30 to €40 | Order of €40 or more |
| France | €6.00 | €4.00 | €2.00 |
| OM1 | – | – | – |
| OM2 | – | – | – |
| Zone 1 | €7.00 | €6.00 | €2.00 |
| Zone 2 | €8.00 | €7.00 | €3.00 |
| Zone 3 | €9.00 | €8.00 | €7.00 |
| Zone 4 | €10.00 | €9.00 | €8.00 |
| Zone 5 | €23.00 | €22.00 | €21.00 |
Carrier Colissimo Relais Pickup:
The carrier delivers your parcel to a post office, a parcel locker or a partner shop. The parcel will only be handed over to you on presentation of your identity document.
| Zone | Order up to €30 | Order from €30 to €40 | Order of €40 or more |
| France | €4.00 | €2.00 | Free delivery |
| OM1 | – | – | – |
| OM2 | – | – | – |
| Zone 1 | €6.00 | €5.00 | Free delivery |
| Zone 2 | €7.00 | €6.00 | Free delivery |
| Zone 3 | €8.00 | €7.00 | Free delivery |
| Zone 4 | €9.00 | €8.00 | Free delivery |
| Zone 5 | Unavailable | Unavailable | Unavailable |
Carrier Mondial Relay:
The carrier delivers your parcel to a partner shop. The parcel will only be handed over to you on presentation of your identity document.
| Zone | Order up to €30 | Order from €30 to €40 | Order of €40 or more |
| France | €3.00 | Free delivery | Free delivery |
| OM1 | Unavailable | Unavailable | Unavailable |
| OM2 | Unavailable | Unavailable | Unavailable |
| Belgium | €4.00 | €3.00 | Free delivery |
| Luxembourg | €4.00 | €3.00 | Free delivery |
| Spain | €6.00 | €5.00 | Free delivery |
| Zone 1 | Unavailable | Unavailable | Unavailable |
| Zone 2 | Unavailable | Unavailable | Unavailable |
| Zone 3 | Unavailable | Unavailable | Unavailable |
| Zone 4 | Unavailable | Unavailable | Unavailable |
| Zone 5 | Unavailable | Unavailable | Unavailable |
Right of withdrawal and return conditions
You have 14 days from receipt of your order to exercise your right of withdrawal. Products must be returned unopened and undamaged, in their original packaging. Return costs remain payable by you. The procedure is detailed in our general terms and conditions of sale.
Loss, theft and damage
Until the parcel is handed over to you, the risk of loss or damage during transport is borne by JIMINI’S. In the event of a significant delay or if tracking stops, contact our customer service with your tracking number: we will take the necessary steps with the carrier. If your parcel is damaged, express reservations to the carrier or refuse it, and report any anomaly to us within 3 days of delivery.